Our Team

faq

Customers frequently ask

What types of tests does your medical laboratory offer?



Our medical laboratory offers a wide range of tests covering various areas such as clinical chemistry, hematology, microbiology, molecular diagnostics, pathology, and more. We provide comprehensive testing services to cater to your specific healthcare needs.

How long does it typically take to receive test results?



The turnaround time for test results can vary depending on the type of test performed. Routine tests often have a quicker turnaround time, with results typically available within 24 to 48 hours. Complex tests or those requiring additional analysis may take longer, and we strive to provide accurate results as efficiently as possible.

Can I schedule an appointment for laboratory testing, or is it walk-in only?



Appointments are recommended to ensure minimal waiting time and to allow us to allocate the necessary resources for your test. However, we also accept walk-ins and strive to accommodate everyone efficiently. Scheduling an appointment is the best way to guarantee a convenient and streamlined experience.

Are there any special instructions or preparations needed before undergoing certain tests?



Some tests may require specific preparations, such as fasting for a certain duration before blood work or avoiding certain medications prior to the test. Our team will provide you with detailed instructions and any necessary preparations when you schedule your test to ensure accurate results.

How do I obtain a copy of my test results?



Once your test results are available, you can obtain a copy by visiting our laboratory or accessing our secure online portal. You may also request the results to be sent to your healthcare provider or directly to you via mail or email, depending on your preference.

What quality control measures are in place to ensure the accuracy of the test results?



We adhere to stringent quality control measures at every step of the testing process. Our laboratory maintains strict compliance with regulatory standards and participates in external proficiency testing programs. Additionally, our highly trained technicians follow established protocols and conduct regular quality checks to ensure accurate and reliable results.

Are your laboratory technicians certified and experienced in performing the tests?



Yes, our laboratory technicians are certified professionals with extensive experience in their respective areas of expertise. They undergo rigorous training and continuously update their knowledge to stay abreast of the latest advancements in laboratory diagnostics. Your tests are handled by skilled experts dedicated to delivering accurate and precise results.

What is the cost associated with laboratory testing, and do you accept insurance?



The cost of laboratory testing can vary depending on the specific tests required. We accept most major insurance plans, and coverage for laboratory tests may depend on your insurance policy. We recommend contacting your insurance provider to understand the coverage details. For uninsured individuals, we offer competitive pricing options and strive to make our services accessible to all.

Meet Our Exceptional Team of Experts

core team

Laboratory and department of pathology

Jane Cooper

Brooklyn Simmons

Leslie Alexander

Annette Black

workflow

Streamlining the Path to Precise Laboratory Results

workflow

Streamlining the Path to Precise Laboratory Results

Jessica Robinson

faq

Customers frequently ask

Have a question?

Delaware, USA

Toronto, Canada

Taiwan, ROC

Accra, Ghana